Refund Policy
Last updated: August 12, 2026
Canceling a subscription
You can cancel a monthly subscription at any time through the Paddle customer portal linked from your LookTwice dashboard or Paddle transaction emails. Cancellation stops the next automatic renewal. Your current plan remains available through the end of the paid billing period unless the account is suspended for misuse.
Subscription refunds
Monthly subscription charges are generally non-refundable after the included API allowance or Service access has been delivered. We will review refund requests involving duplicate charges, an incorrect amount, unauthorized payment, prolonged material service failure, or rights required by applicable law. Submit a request within 14 days of the charge when reasonably possible and include the transaction number and account email.
How to request a refund
Email support@looktwice.dev from the address connected to your LookTwice account and include the Paddle transaction number, purchase date, and reason. You may also contact Paddle through the buyer portal at paddle.net. Approved refunds are processed by Paddle to the original payment method; bank processing times vary.
Plan cancellation versus account deletion
Canceling renewal does not delete your LookTwice account or existing data. To request account deletion, email privacy@looktwice.dev. Deleting an account does not automatically reverse a valid charge and may remove access to usage history needed to investigate a later request.
Mandatory rights
This policy does not limit statutory cooling-off, withdrawal, cancellation, or refund rights that apply in your jurisdiction. If a mandatory rule conflicts with this policy, that rule controls.